Terms & Conditions

Last updated: May 12th, 2026
Provider: Polychrome Sàrl, Rue Joseph Girard 20, 1227 Carouge, Switzerland
Platform: Wetrack, available at wetrack.fashion, app.wetrack.fashion, and related services.

1. Scope

These Terms of Service govern access to and use of Wetrack, a SaaS platform for creating, managing, publishing, exporting, and maintaining Digital Product Passports, QR codes, product data, environmental information, and related public or private product records.

By creating an account, ticking the acceptance checkbox, subscribing to a plan, using the API, publishing a passport, or otherwise using the Platform, the Customer agrees to these Terms.

The Platform is intended for professional and business use. If an individual creates an account on behalf of a company, brand, organization, or other legal entity, that individual represents that they are authorized to bind that entity.

2. Provider

The Platform is operated by:

Polychrome Sàrl
Rue Joseph Girard 20
1227 Carouge
Switzerland

References to “Wetrack”, “we”, “us”, or “our” mean Polychrome Sàrl.

3. Nature of the Service

Wetrack provides software tools to help Customers structure product data, create Digital Product Passports, generate QR codes, publish public passport pages, export data, use API integrations, and access AI-assisted and environmental calculation features.

Wetrack is a software platform only. Wetrack is not an “Economic Operator” under the EU Ecodesign for Sustainable Products Regulation (ESPR) or equivalent legislation. Wetrack does not provide legal, regulatory, certification, environmental, customs, product safety, tax, or compliance advice.

The Customer remains solely responsible for determining which laws and regulations apply to its products and for ensuring that any Digital Product Passport, QR code, environmental claim, sustainability claim, product claim, label, certificate, or public product information complies with applicable laws and regulations.

4. Customer Account

The Customer is responsible for maintaining the confidentiality of account credentials, API tokens, user invitations, and access rights.

Any activity performed through the Customer’s account, API credentials, or authorized users is deemed to be performed by the Customer.

The Customer must notify Wetrack without delay if it suspects unauthorized access, credential compromise, misuse, or a security incident.

Wetrack may suspend, restrict, or disable an account or API access where reasonably necessary to protect the Platform, prevent abuse, preserve security, ensure payment, or comply with legal obligations.

5. Customer Data

The Customer is solely responsible for all data entered, uploaded, generated, imported, published, submitted, or made available through the Platform, including but not limited to product data, GTINs, SKUs, batch data, serial numbers, supplier information, facility information, material composition, substances, certificates, claims, environmental data, product images, documents, QR codes, and public passport content.

The Customer represents and warrants that Customer Data is accurate, lawful, up to date, complete, non-misleading, and supported by adequate documentation where required.

Wetrack acts exclusively as a passive technical infrastructure provider and a mere conduit for Customer Data. We do not monitor, endorse, verify, or audit the content of any Digital Product Passport. The Customer acknowledges that Wetrack bears no responsibility for the material accuracy, scientific validity, or legal adequacy of any claim made by the Customer. Wetrack specifically disclaims any liability for claims of “greenwashing,” false advertising, or consumer fraud arising from the Customer’s use of the Platform.

6. Digital Product Passports and Publication

The Customer has full control over the creation and publication of Digital Product Passports. Wetrack does not manually review or approve passports before publication.

When the Customer publishes a Digital Product Passport, generates a QR code, or enables a public passport URL, the Customer authorizes Wetrack to make the relevant passport data publicly accessible through public URLs, QR codes, embedded views, metadata, structured data, JSON-LD, and related technical formats.

The Customer is solely responsible for ensuring that no confidential, personal, commercially sensitive, infringing, misleading, unlawful, or restricted information is published.

The Customer understands that once QR codes are printed, distributed, attached to products, included in packaging, or shared externally, public URLs may need to remain accessible to preserve product traceability and avoid broken links.

7. Public Passport Availability After Cancellation

If the Customer cancels its subscription or the subscription expires, Wetrack will keep already-published Digital Product Passports publicly accessible for a period of twelve months after cancellation or expiry, unless Wetrack is legally required to remove them earlier or unless continued publication would expose Wetrack, the Customer, or third parties to legal, security, technical, or reputational risk.

During this twelve-month period, the Customer may export its data using the available export features.

After this period, Wetrack may disable, archive, delete, restrict, or otherwise stop maintaining public access to the Customer’s passports, QR destinations, API endpoints, files, or related public assets.

Wetrack does not guarantee the permanent routing or redirecting of QR codes after the Customer’s account is terminated. Wetrack is under no obligation to set up custom redirects to third-party platforms once the twelve-month post-cancellation period expires. The Customer accepts full responsibility for the lifecycle management and regulatory availability of physically printed QR codes following the termination of their Agreement.

8. Export of Data

The Customer may export its data at any time using the Platform’s available export functionality.

The Customer is responsible for exporting any data it wishes to retain before termination, cancellation, expiry, or deletion of the account.

Wetrack is not responsible for maintaining indefinite access to data after the contractual retention period has expired, except where required by applicable law.

9. Uploaded Documents and Files

The Platform may allow the Customer to upload documents such as certificates, supplier evidence, compliance documents, product information, test reports, images, and supporting files.

These files may be stored using third-party infrastructure, including DigitalOcean Spaces or equivalent storage providers.

The Customer must not upload unlawful, infringing, malicious, confidential, personal, or sensitive information unless it has the legal right to do so and unless such upload is appropriate for the intended use of the Platform.

10. Facility Information

The Platform may allow the Customer to manage and display facility-related information.

Facility country information may be displayed publicly as part of the Digital Product Passport. Facility names may be displayed publicly depending on the Customer’s selected settings. Full facility address information may be made available to competent authorities, regulators, legislators, or other legally authorized persons where required by applicable law or regulatory obligations.

The Customer is responsible for ensuring that it has the right to submit, process, disclose, and publish facility-related information through the Platform.

11. Environmental Data, LCA, PEF, EcoScore, and Sustainability Claims

The Platform may generate, display, estimate, calculate, import, or structure environmental and sustainability-related information, including life cycle assessment data, carbon impact, water use, PEF-related values, EcoScore-related values, durability, repairability, recyclability, recycled content, substances, certifications, and other product-impact indicators.

Such outputs may depend on Customer Data, assumptions, databases, third-party APIs, calculation models, regulatory interpretations, and methodology choices.

All environmental and sustainability-related outputs are estimates unless expressly verified by a qualified independent expert or certification body.

The Customer must review and validate all environmental, circularity, durability, repairability, recycled-content, certification, and sustainability claims before using them publicly, commercially, legally, or on product packaging.

Wetrack does not guarantee that any environmental output, LCA result, PEF-related result, EcoScore-related result, or Digital Product Passport will be accepted by any authority, certification body, customer, marketplace, regulator, auditor, or court.

12. Third-Party Calculation Services

The Platform may rely on third-party services, databases, APIs, models, or infrastructure to perform or support environmental calculations and product passport generation.

These services may change, become unavailable, produce different results, impose limits, update methodologies, or be discontinued.

Wetrack is not liable for errors, downtime, changes, unavailability, methodology updates, incomplete results, or decisions made by third-party services.

Wetrack may replace, modify, suspend, or remove third-party calculation providers at any time.

13. AI-Assisted Features

The Platform may include AI-assisted features, including Ariana or similar functionality, to help draft, classify, translate, structure, summarize, or suggest product and passport information.

AI-assisted features may use third-party AI providers, including OpenAI. Customer inputs submitted to AI-assisted features may be transmitted to and processed by such providers in accordance with applicable data processing terms.

AI-generated outputs may be inaccurate, incomplete, outdated, biased, unsuitable, or legally insufficient.

The Customer must review, verify, and approve all AI-assisted outputs before saving, publishing, exporting, or relying on them.

Wetrack is not responsible for Customer reliance on unverified AI-generated content.

14. No Compliance Guarantee

The Platform may include workflows, validation checks, readiness indicators, required fields, warnings, templates, or structured data formats.

These features are intended to assist the Customer but do not guarantee legal compliance.

A record may be technically valid, complete enough to save, complete enough to run an LCA, or complete enough to publish, without necessarily being legally compliant in any specific jurisdiction. This is especially important because the app itself separates save validation, resource activation, LCA readiness, and passport readiness.

The Customer remains solely responsible for obtaining legal, regulatory, technical, environmental, certification, or other professional review where needed.

15. Substances of Concern

The Platform may allow the Customer to enter, structure, display, or publish information relating to substances of concern, restricted substances, concentration ranges, material composition, and related regulatory information.

The Customer is solely responsible for determining whether a substance must be disclosed, at what threshold, in which market, to which party, and in which format.

Wetrack does not guarantee that substance-related disclosures are complete, legally sufficient, or compliant with any specific regulation.

16. API and Integrations

The Platform may provide API access, integration features, bearer tokens, embedded scripts, public endpoints, or machine-readable data formats.

The Customer is responsible for safeguarding API tokens and integration credentials.

The Customer must not use the API in a way that is unlawful, abusive, excessive, harmful, misleading, security-sensitive, or inconsistent with the Platform’s intended purpose.

Wetrack may apply rate limits, usage limits, security restrictions, token rotation, suspension, or revocation where reasonably necessary.

Wetrack does not guarantee that API behavior, schemas, endpoints, or integrations will remain unchanged indefinitely.

17. Plans, Fees, and Payment

The Platform is offered through annual plans and commercial packages.

The Customer must pay all applicable fees according to the selected plan, quotation, order form, invoice, or checkout process.

Unless expressly agreed otherwise in writing, fees are payable annually in advance.

Passport volumes, features, AI usage, LCA usage, API access, storage, support level, or other entitlements may depend on the selected plan.

If the Customer reaches the passport volume included in its commercial package, the Customer may upgrade to a higher package or purchase additional capacity where available.

18. Unlimited or Fair Use Features

Certain features, including LCA usage, may be described as unlimited during a given commercial period.

Wetrack may introduce reasonable fair-use limits, technical limits, paid limits, or plan-based restrictions in the future where necessary to prevent abuse, maintain service stability, cover third-party costs, or adapt the business model.

Such changes will not retroactively reduce already-paid annual entitlements during the current subscription period unless required for security, abuse prevention, legal compliance, or third-party provider limitations.

19. Refunds

Fees are non-refundable unless Wetrack agrees otherwise in writing on a case-by-case basis.

No refund is owed for unused subscription periods, unused passport capacity, unused features, cancellation, non-use, failure to publish, Customer errors, or Customer dissatisfaction, except where mandatory law provides otherwise.

20. Customer Obligations

The Customer must not use the Platform to:

1. publish false, misleading, unlawful, or deceptive product information;
2. make unsupported environmental or sustainability claims;
3. infringe third-party intellectual property or confidentiality rights;
4. upload malware, harmful code, or unlawful content;
5. attempt to bypass access controls, quotas, billing, API limits, or security measures;
6. reverse engineer the Platform except where mandatory law allows it;
7. use the Platform for products or claims that the Customer is not authorized to manage;
8. interfere with the Platform’s stability, security, or availability;
9. use AI, API, or export features to create competing services based on Wetrack’s proprietary structure, templates, or workflows.

21. Intellectual Property

Wetrack and Polychrome Sàrl retain all rights, title, and interest in the Platform, software, source code, interface, workflows, templates, design, databases, documentation, know-how, trade secrets, and related intellectual property.

The Customer retains ownership of Customer Data.

The Customer grants Wetrack a worldwide, non-exclusive, royalty-free license to host, process, reproduce, display, publish, transmit, transform, structure, translate, analyze, and otherwise use Customer Data as necessary to provide, secure, improve, and operate the Platform.

22. Aggregated and Anonymized Data

Wetrack may use aggregated or anonymized data for analytics, benchmarking, product improvement, research, commercial insights, statistics, reporting, and development of new features, provided such data does not identify the Customer, its users, or confidential Customer Data.

23. Customer References

Unless the Customer opts out, Wetrack may identify the Customer as a customer of Wetrack by using the Customer’s name, logo, and public brand identity in customer lists, presentations, websites, sales materials, and investor or partner communications.

Wetrack will make reasonable efforts to ask the Customer before using its name or logo in prominent marketing materials such as case studies, press releases, or detailed public success stories.

The Customer may opt out by notifying Wetrack in writing.

24. Confidentiality

Each party may receive confidential information from the other party.

The receiving party must protect confidential information using reasonable care and must not disclose it except as necessary to perform the Agreement, comply with law, use approved subprocessors, or exercise its rights under these Terms.

Publicly published Digital Product Passport content is not considered confidential once published by the Customer.

25. Data Protection

Each party must comply with applicable data protection laws.

The Platform is not intended to process personal data inside Digital Product Passports. The Customer must not include personal data in product passports unless it has a lawful basis and such disclosure is required or appropriate.

Where Wetrack processes personal data on behalf of the Customer, the parties may enter into a separate Data Processing Agreement where required.

The Customer acknowledges that AI-assisted features may involve processing by third-party AI providers, including OpenAI, and that storage may involve infrastructure providers such as DigitalOcean.

26. Service Availability and Maintenance

Wetrack will use commercially reasonable efforts to keep the Platform available.

Wetrack does not guarantee uninterrupted, error-free, secure, or permanent availability.

The Platform may be unavailable due to maintenance, updates, incidents, third-party failures, infrastructure issues, security measures, force majeure events, or other technical reasons.

Wetrack may modify, improve, replace, remove, or discontinue features, provided that it does not materially remove the core functionality of an already-paid annual plan during the current subscription period, except where required for legal, security, abuse-prevention, or third-party-provider reasons.

27. Beta Features

Some features may be released as beta, experimental, preview, early access, or trial features.

Such features may be incomplete, changed, withdrawn, unstable, or subject to additional limitations.

The Customer uses beta features at its own risk.

28. Suspension and Takedown

Wetrack may suspend access to the Platform, disable API access, remove or unpublish Digital Product Passports, disable QR code destinations, or restrict public access if Wetrack reasonably believes that:

1. the Customer has breached these Terms;
2. payment is overdue;
3. content is unlawful, misleading, infringing, harmful, or abusive;
4. publication may expose Wetrack, the Customer, or third parties to legal, regulatory, technical, or reputational risk;
5. the Platform is being misused;
6. security or system integrity is at risk;
7. suspension is required by law, authority request, court order, or third-party provider.

Where reasonable, Wetrack will notify the Customer and allow the Customer to remedy the issue. Wetrack may act without prior notice in urgent cases.

29. Termination

The Customer may cancel its subscription according to the applicable plan or order process.

Wetrack may terminate or suspend the Agreement if the Customer materially breaches these Terms, fails to pay, misuses the Platform, creates legal risk, or violates applicable law.

Upon termination, the Customer’s right to access the private dashboard, API, editing features, and paid features will end, subject to any agreed transition period.

Published Digital Product Passports will remain publicly accessible for twelve months after cancellation or expiry, as described in Section 7.

30. Warranty Disclaimer

To the maximum extent permitted by law, the Platform is provided “as is” and “as available”.

Wetrack disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, legal compliance, regulatory acceptance, accuracy, non-infringement, availability, and suitability for any specific product, market, authority, or regulatory framework.

31. Limitation of Liability

To the maximum extent permitted by law, Wetrack shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, customers, goodwill, business opportunity, reputation, data, market access, certification status, regulatory approval, or product launch opportunity.

Wetrack shall not be liable for product recalls, relabelling costs, packaging replacement, QR code replacement, regulatory penalties, statutory fines (including but not limited to fines under the EU ESPR, EU Green Claims Directive, French AGEC, US FTC Green Guides, or similar environmental legislation), border rejections or customs delays, authority rejection, marketplace rejection, sustainability claim disputes, certification disputes, third-party claims, or losses caused by Customer Data, Customer publication, Customer reliance, or Customer misuse.

To the maximum extent permitted by law, Wetrack’s total aggregate liability arising out of or in connection with the Platform, these Terms, any subscription, Digital Product Passport, QR code, API, LCA result, AI-assisted output, public publication, or third-party service shall not exceed the fees paid by the Customer to Wetrack during the twelve months preceding the event giving rise to liability.

Nothing in these Terms excludes liability where exclusion is prohibited by mandatory law.

32. Customer Indemnity

The Customer shall indemnify and hold harmless Wetrack, Polychrome Sàrl, its directors, employees, contractors, affiliates, and partners from and against any claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable legal fees, arising from:

1. Customer Data;
2. published Digital Product Passports;
3. product claims;
4. environmental or sustainability claims;
5. Claims of “greenwashing”, false advertising, or deceptive trade practices under the EU Green Claims Directive, US FTC guidelines, or similar frameworks;
6. Any fines, penalties, or sanctions levied by regulatory bodies or customs authorities against the Customer or Wetrack resulting from the Customer’s products or passports;
7. Disputes regarding the ownership, intellectual property, or accuracy of supplier and material data;
8. certifications, labels, or supplier information;
9. regulatory non-compliance;
10. infringement of third-party rights;
11. misuse of the Platform;
12. breach of these Terms;
13. use of AI-assisted outputs without proper review;
14. API misuse or compromised credentials.

33. Changes to the Terms

Wetrack may update these Terms from time to time.

For material changes, Wetrack will provide reasonable notice, for example through the Platform, by email, or during renewal.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms.

For annual subscriptions, material commercial changes will generally apply from the next renewal period, unless earlier application is required for legal, security, third-party-provider, or abuse-prevention reasons.

34. Entire Agreement

These Terms constitute the entire agreement between the Customer and Wetrack regarding the Platform, superseding any prior agreements, representations, or marketing statements, whether written or oral. The Customer acknowledges they have not relied on any statement or promise regarding legal or regulatory compliance made by Wetrack or its representatives.

35. Governing Law and Jurisdiction

These Terms are governed by Swiss law, excluding conflict-of-law rules.

The exclusive place of jurisdiction is Geneva, Switzerland, subject to mandatory legal venues that cannot be excluded.

36. Controlling Language

These Terms are drafted in English. If translations are provided, they are for convenience only. In case of conflict, the English version prevails.